Job Description:

• Call and schedule appointments for patients on the recall list
• Obtain and enters accurate patient demographic and insurance information
• Keep supervisor informed of patient demand and access concerns
• Route calls to appropriate department or staff as needed
• Attend regular developmental training and communicate regular updates to the team
• Audit work assigned to ensure quality and productivity targets are met
• Assist with onboarding of new team members

Job Requirement:

• Bilingual Spanish/English preferred
• Excellent verbal and written communication skills in English language
• Possesses excellent cross-cultural communication skills and the ability to communicate effectively with patients and staff members at all levels
• Basic working knowledge of computers
• Willingness to work continuously in night shifts
• College degree preferred